Some of the apps were even collecting and inadvertently exposing sensitive customer information in the process, such as data regarding passports, credit cards, and even passwords.
However, Glassbox doesn't require customers to mention they're using screen recording technology in their privacy policies.
While Apple remained tight-lipped at first, the company has started sending notices to developers to warn them that applications need to ask for permission before recording user activity. App developers are now being told to either remove or disclose their use of codes in their app, which screen records the users' interaction within a particular app, under the App Store guidelines.
An Apple spokesperson told TechCrunch, "We have notified the developers that are in violation of these strict privacy terms and guidelines, and will take immediate action if necessary". According to TechCrunch, one developer was given less than a day to remove the recording code from their app.
The apps didn't say they were recording the screen.
The App Analyst said "This allows Air Canada employees - and anyone else capable of accessing the screenshot database - to see unencrypted credit card and password information".
All the apps using Glassbox's controversial "session replay" technology either send the data back to their own server or push it to Glassbox's could. According to a TechCrunch report, several popular iPhone apps from hotels, travel sites, airlines, carriers, and banks, track everything you do inside the app. If customers see that the app is recording their activities, they might get cautious or exit the app.
"Air Canada uses customer provided information to ensure we can support their travel needs and to ensure we can resolve any issues that may affect their trips", said a spokesperson". In addition, Glassbox said the data they capture is "highly secured, encrypted, and exclusively belongs to the customers" the company supports. That means those working on the app can easily see that data. "We take the privacy of our customers' data seriously".
You've probably already heard of some of the super creepy apps that have been downloaded onto people's phones, only for them to discover that they've been accessing the phone's camera or other software to spy on the user.