NHS England fingered over failure to forward patient correspondence

Share

The NHS has wasted nearly £2.5m on reviewing the handling of misdirected clinical correspondence, the Public Accounts Committee (PAC) has said.

In a blog post last month (May 6), the BHA said its application to overturn the commissioner's decision was based on the view that NHS England's public consultation on scrapping certain treatments from prescription "was fundamentally flawed" as the commissioner "failed to properly consult on its proposal to ban prescriptions for homeopathic medicine".

It follows a similar incident in which more than 700,000 patient records went undelivered under the NHS Shared Business Services contract - a joint venture with Steria.

According to a House of Commons Committee report entitled Clinical correspondence handling in the NHS, the NHS has wasted £2.4m reviewing the handling of misdirected clinical correspondence.

The body is still assessing almost 2,000 cases to determine whether there has been any harm to patients as a result and has so far identified two incidents where it can not be ruled out. In the other case, the patient is now deceased and NHS England is trying to find the family to inform them of the incident.

"Amid the long-standing chaos caused by the outsourcing of GP support services, as clearly exposed by the recent National Audit Office report, this further publication is another damning indictment of NHS England's inability to delivery basic administrative efficiency in back-office systems".

An NHS England spokesperson said: 'In March 2016 NHS England established a team to review a backlog of clinical correspondence, reported at that time, by the SBS company.

He added: "Given the ongoing confusion and lack of effective communication, it is regrettable yet understandable that some practices may have, in good faith, sent misdirected correspondence on to PCSE. So we strongly welcome the High Court's clear cut decision to kick out this costly and spurious legal challenge".

NHS England had stated that a small proportion of Global Positioning System had been sending clinical correspondence and other material to Capita, instead of following guidance.

Since 2015, 709,000 items of clinical correspondence were lost in transit between hospitals and GP practices - with a further 162,000 pieces unveiled in November.

In one case a GP spoke to the patient about a referral that should have taken place.

But the documents were instead stored in a warehouse and unearthed in 2015.

Share

Advertisement

Related Posts

Dillian Whyte gets huge fight in London next month
There's a massive incentive for me to wipe him out and show the world that I am ready to be the top man in the division. Parker is ranked as high as fifth with the WBO. "I'm really happy with how things have things have worked out.

Shawn Mendes Dresses As Harry Potter For Carpool Karaoke
When Mendes showed up at his usual spot on the subway platform, he found Corden already well into James Blunt's "You're lovely ". But James Corden made Shawn Mendes sit through something no-one should ever have to watch.

Florida boy plays with inflatable alligator while real one lurks
Timmy throws his toy alligator around and his mother can be heard saying: 'Summer fun, another day'. It must have wanted in on the fun, as it ran down the slide shortly after the clip was recorded.

US Kindergartens Are Teaching Nursery Rhymes About School Shootings
Somerville Public Schools did not reveal to HuffPost which school had the poster, but a statement to HuffPost from Mayor Joseph A. Parent Georgy Cohen spotted the poem taped to a classroom chalkboard at the school in the city of Somerville.

Paddy Jackson joins Perpignan after release by Ulster
Former Ulster fly-half Paddy Jackson has signed for Perpignan on a two-year deal, the Top 14 club confirmed this morning. Jackson had previously been linked with Top 14 giants Clermont Auvergne and with Aviva Premiership side Sale Sharks.

3 astronauts make two-day launch to International Space Station
Sending astronauts to Mars: 18% top priority, 45% important but lower priority, 37% not too important or should not be done. A third (33 percent) do think that these private companies could advance the industry even without the agency.

Boris Johnson Praises Trump's 'Method in His Madness'
Everybody's going to be getting stuff on their gizmos through the Chinese system and not the American system. Pro bono publico, no bloody panic.

Wynne resigns as Ontario Liberal party leader
Elections Ontario premiered new technology to speed up the voting and counting process, and results appeared to flow smoothly. Wynne, who has served as Ontario premier since 2013, admitted in the final days of the campaign that her party could not win.

Nadal completes fightback to reach 11th French Open semi-final
The fired up Argentine left the Philippe Chatrier crowd stunned as he took the first set 6-4 with a solitary break enough. When play resumed Thursday, Nadal got the two points he needed to claim the set and had all the momentum from there.

Injured Ozil to miss Germany's final SWC warm up match
Bayern Munich star Jerome Boateng could play his first game since suffering a groin injury in April. The playmaker's won Germany's player of the year award on five occasions.

© 2015 ExpressNewsline. All Rights reserved.