Wells Fargo customers have been unable to access their online bank accounts for more than seven hours today - after smoke knackered one of its data centers.
"We're sorry some of our customers may continue to experience an issue with our online banking and mobile app".
Wells Fargo says smoke is to blame for a power shutdown at one of their facilities that resulted in customers unable to access their money on February 7. The bank apologized on Friday for a similar outage. Arielle O'Shea, NerdWallet's banking specialist, says it's possible some Wells Fargo customers could be facing late fees, interest on missed credit card payments, or may have to go without cash to pay for everyday expenses.
In social media posts, the company said that its system was experiencing intermittent outages and it was working to troubleshoot the issue. Pictured is an exterior of a Wells Fargo branch located in Philadelphia.
As a result of the fire the servers had to be shut down, the bank employee reportedly said.
However not all customers have been impacted the same and there were unconfirmed reports that customers were having issues accessing cash from ATMs.
Wells Fargo on Thursday blamed the technical issues on smoke, which was "detected following routine maintenance".