Chesterfield Theatres also confirmed Roxanne Pallett, 35, would not be taking up her role as Cinderella.
He continued: 'I'm not sticking up for her at all but people seem to choose support mental health but when seen the truth and ugliness of what real mental health is and it's direct result they get there rotten fruit at the ready.
Pallett, from Carlisle, said she watched the clip of herself and Thomas as soon as she left the house and immediately realised it was a "completely different scenario to how it felt at the time". But to be honest Emma, I just need to think about today, and today was important to me to come here and not just talk to you, but to talk to every single person that's been following the show, that's supporting me, that's supporting Ryan, that's involved in this.
The former Emmerdale Actress who caused an absolute shitstorm over her fake "Assault" claims in Big Brother walked from the Big Brother house on Saturday... losing part of her fee and is set to lose over £150k after being dropped from a radio station. I just want Ryan to feel good in his own state of mind, that will help me forgive Roxy more if he can be normal again.
He said: "I'm not sticking up for her at all".
"It's been very hard not to be able to tell them what's been going on in here at the station".
But she later claimed that he had "punched" her "like a boxer would punch a bag", and accused Thomas of being a "woman beater".
Following this, she sat down with "CBB" host Emma Willis for a pre-recorded interview, in which she shared her fears that she was now the "most hated girl in Britain". She is going to take some time to reflect and address some issues.
Speaking about Pallett's apology, Gail said: "It was a relief for me, but at the end of the day she needs to apologise to Ryan personally".
"Everyone that I've affected by such an enormous reaction that could've been devastating for him. I needed to say I got it wrong, and I'm human, and I made a massive, massive, terrible mistake".
What did you make of Roxanne's interview with Emma?