Hall said even her doctor's office was unable to persuade the pharmacist to fill the prescription.
Hall had received three prescriptions April 24 from her doctor, who specializes in hormone therapy, she said.
That's when my day took a turn.
Last month, Arizona's Family told the story of a Peoria woman whose pharmacist refused to fill a prescription to end her pregnancy after a doctor told her the fetus was no longer viable.
"I left the store feeling mortified", Hall wrote. "He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions". "Hilde said she was almost in tears by how the pharmacist was treating her, and no one should face that kind of judgment".
Although Hall acknowledged that CVS had received a flawless score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statement ― she said "measures should be in place to ensure no other customer is humiliated like I was".
When I got home, I called my doctor's office to explain what happened. Hall said a local Walgreens eventually filled the prescription. "I felt like the pharmacist was trying to out me as transgender in front of strangers".
Hall has decided not to take legal action against the company, after receiving an apology Friday from CVS. Hall called the CVS complaint line many times, but "no one has addressed my concerns or offered me an apology".
Based on federal and some state laws, CVS does allow a pharmacist to refuse to fill specific medications if doing so would violate the person's religious convictions, DeAngelis said.
"Measures should be in place to ensure no other customer is humiliated like I was", she wrote.
CVS, however, fired its employee and apologized to Hall on Friday.
Mike DeAngelis, Senior Director of Corporate Communications for CVS, told Arizona Central that the pharmacist no longer works for the company and that his actions do 'not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care'.
CVS said the employee was sacked, and added it had not responded to Hall's complaints because of "an unintentional oversight".
"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", said Mike DeAngelis, Senior Director of Corporate Communications for CVS.
'Obviously it's a sensitive matter, and we have to approach it delicately, ' he said.
"So far what I have experienced is a lot of dirty looks and a lot of some people spitefully using the wrong pronouns", Inderrinden said. She said she chose the medication instead of undergoing an invasive medical procedure.
It was unclear late Thursday whether CVS has a similar policy. Hall chose to transfer all her prescriptions to Walgreens. But the pharmacist would be required to notify the company in advance so it could ensure that the patient would promptly receive the medicine.