On Sunday Trevyan Rowe was found dead in the Genesse River after he apparently drowned.
According to WROC, our sister station in Rochester, the superintendent said the system's default marks students "present" if nothing is entered.
However, the family wasn't notified that Rowe missed class until later that day.
According to News10NBC, New York State Police responded to the scene after the 911 calls Thursday morning, however, they did not find anyone on the bridge.
Mayor Lovely Warren and emergency officials say six 911 center employees are on leave pending an investigation. Two of the witnesses say they saw the person on the outside of the railing on the side of the bridge and the third saw him climbing over it.
Per protocol, police say 911 employees should have dispatched SCUBA teams and firefighters.
"I know that our first responders who put all they could into the search for Trevyan hoped for a different outcome, so did I. It is my pledge to do right by every resident in our community; our community and this family deserves to know that mistakes were made".
Similar sentiments were expressed by city school officials.
He was autistic but was only classified as a student with a learning disability.
School Board President Van White said that, "we failed that young man, and our job is to make sure it doesn't happen again".
Monroe County Executive Cheryl Dinolfo also said the community must "wrap our arms" around Trevyan's family, offer comfort and a helping hand.