Chipotle has temporarily closed a Dallas location three weeks after a customer posted video of mice inside.
At the time of the plummeting-rodents incident, the company said that pest control pros found a gap in the 100-year-old building and were able to get in.
- Chipotle is temporarily closing its West End restaurant following claims in July that a rodent fell from the ceiling. Management immediately removed the mice and then contacted professionals who identified a small structural gap as the likely entry point, which is being repaired. "This is an extremely isolated and rare incident and certainly not anything we'd ever want our customers to encounter".
A Chipotle spokeswoman told Bloomberg Technology (warning: auto-play video at that link) in a statement that the company "regret [s] any inconvenience and will reopen only when we are certain the building meets all Chipotle standards for operation".
Shares in the formerly high-flying burrito chain, which has been battling to fully recover sales and trust lost after a string of food safety lapses in 2015, were down 1.8 percent to $328.50 in midday trading. After two days of being sanitized, the location reopened, but some damage was undeniably done.