TalkTalk fined again after customer data breach by Indian firm Wipro

Share
TalkTalk fined again after customer data breach by Indian firm Wipro

An ICO investigation found the company breached data protection laws after staff from an IT firm working with TalkTalk were able to access large amounts of customer data through an online company portal.

At any given moment, 40 Wipro employees have access to personal data of anywhere between 25,000 and 50,000 TalkTalks customers, which means that many individuals are always at risk, the ICO said.

In some cases, the calls followed a genuine engineering visit, and the scammers were able to give customer addresses and account numbers, helping to give legitimacy to their claim.

Personal information was at risk after an Indian firm TalkTalk used to resolve complaints failed did not have sufficient protection in place to stop the data being accessed.

The company started investigating into the matter and reported to the ICO about the situation on September 11.

"TalkTalk may consider themselves to be the victims here".

Issuing the fine, the Information Commissioner's Office said it did not find any direct evidence of a link between the information accessed by Wipro staff and the complaints about scam calls.

The Information Commissioner's Office fined TalkTalk £100,000 for leaving its customers' data open to "exploitation" when sharing the information with a third party supplier.

According to the ICO, TalkTalk should have been aware of the risks and that the misuse of personal data had the potential to cause substantial damage or distress, and should have taken measures to protect against potential scams and frauds. "TalkTalk should have known better and it should have put its customers first".

"We informed our customers at the time and launched a thorough investigation, which has led to us withdrawing all customer service operations from India".

TalkTalk was fined a then-record £400,000 by the ICO for that incident and cost the company 101,000 customers and £60 million in lost revenue.

"When the numbers of affected customers run into the thousands, you don't have to look too hard at existing security measures to question whether they are even remotely adequate for the task at hand".

But that's not to say the cybersecurity incidents did not have consequences for TalkTalk.

The fine takes the firm's penalties to £500,000, including a record £400,000 fine previous year over a hacking attack that saw information for 157,000 customers compromised in October 2015.

Share

Advertisement

Related Posts

"Etrian Odyssey V" Set for October 17 in the Americas
Fencers have high evasion, defence buffs, strong chain attacks with other party members, and stabbing techniques. Additionally, Atlus launched a new English trailer introducing the Fencer Class.

Advisor Partners LLC Has $413000 Stake in HCA Holdings, Inc. (HCA)
Bremer Trust National Association decreased Phillips 66 (NYSE:PSX) stake by 3,777 shares to 38,684 valued at $3.34M in 2016Q4. Goldman Sachs initiated Keysight Technologies Inc (NYSE:KEYS) on Wednesday, February 3 with "Neutral" rating.

Tyrone Clash: GAA Cancel 'Number Of Tickets' For Dublin
THE FAI and IRFU must follow the proactive steps of "ten out of ten" GAA and stamp out ticket touts for good, it has been warned. Face-value tickets in the Cusack, Davin and Hogan Stands set fans back €45, while standing in the terraces would cost you €30.

Sri Lankan naval agencies detain 12 Indian fishermen
Sri Lanka has been releasing Indian fishermen from time to time on humanitarian grounds but the boats are mostly retained. The arrested fishermen were taken to Kagesanthurai, Chandrasekhar added.

Two Teenagers Arrested In Mechanicville Murder
Meanwhile, funeral services for Feliciano are set for Sunday from 12 - 2 p.m.at New Comer Funerals & Cremations in Watervliet. Residents and members of the Assumption Parish, feet from the Grove Street crime scene, expressed relief Thursday.

Hate crime reports peaked after three UK terror attacks
There were similar increases after Westminster and London Bridge, with police forces logging 234 and 319 hate crimes respectively. However, there was no such rise after the terror attack in Finsbury park, in which a white man attacked a group of Muslims.

NFL's ruling on Cowboys' Ezekiel Elliott expected soon
If the National Football League does indeed decide to suspend Elliott, it wouldn't be a surprise if it came down Friday afternoon. Elliott was the No. 4 overall pick of the Cowboys in the 2016 draft and he more than lived up to the hype in his rookie season.

Abbrea Capital LLC Acquires 2350 Shares of Mondelez International, Inc. (NASDAQ:MDLZ)
Teacher Retirement System Of Texas increased Mondelez Intl Inc (MDLZ) stake by 171.09% reported in 2016Q4 SEC filing. Cantab Cap Prtn Ltd Liability Partnership invested 0% of its portfolio in Mondelez International Inc (NASDAQ:MDLZ).

Simon Property Group, Inc. (NYSE:SPG) Position Reduced by ING Groep NV
With 1.84M avg volume, 8 days are for Simon Property Group Incorporated (NYSE:SPG)'s short sellers to cover SPG's short positions. Brinker Capital has invested 0.23% in Advance Auto Parts, Inc. 67 funds opened positions while 196 raised stakes. (NYSE:AAP).

Sells 2244 Shares of Express Scripts Holding Company (ESRX)
The stock's quarterly performance set out a shift of 0.29% and pick out performance of -19.94% over last twelve months. Shares of Express Scripts Holding Company (NASDAQ:ESRX) traded down 1.47% during trading on Thursday, reaching $60.30.

© 2015 ExpressNewsline. All Rights reserved.